Kernel panics are extremely rare and so far all the reports that we had were due to bugs within macOS Big Sur, not TripMode. As TripMode runs in the user space, it has no way of directly causing Kernel Panics.
We however do implement workarounds whenever we can and report these issues to Apple. In order to help us find a solution as soon as possible please send us a TripMode diagnostic report.
- Download the TripMode diagnostic tool and unzip it on your Desktop
- Open Applications>Utilities>Terminal
- Copy paste the following command: cd Desktop; chmod +x TripMode-DiagTool.command; ./TripMode-DiagTool.command
- Follow the instructions on the screen. The diagnostic can take up to a minute to complete.
- Send back the full TripModeDiag zip file that is on your Desktop to firstname.lastname@example.org
Please note that the Apple System Report included in this zip, due to the way it is generated, may include private information such as your computer unique identifier, your user name, and Wi-Fi network names that you've been connected to. We do not use or share that information - only the technical details relevant to this issue will be used, the rest ignored.
If you keep getting crashes or Kernel Panics, then do a clean uninstall of TripMode with these steps:
- Right click on TripMode.app in your Applications folder, then click on "Show package contents"
- Go to Contents / Resources
- Run "Uninstall.command"
- Download the latest trial version of TripMode from our website
- Reinstall TripMode again