Get support

Sure! Click here to recover your past order(s) confirmation(s) and license key(s).

Yes, please click here to know more about it.

TripMode was designed not to collect any usage analytics. Your data belongs to you, not others. Monetising your data is not our business model and won't ever be. TripMode was designed and is owned by a company in Switzerland, Alix Sàrl, that resides a privacy friendly jurisdiction.

ps: the ".ch" abbreviation in our domain is the country code of Switzerland 😉

Starting with TripMode 3, you can use TripMode as a simple, easy to use firewall to monitor your Internet traffic and block/allow apps that request Internet access.

We have a limited-time upgrade offer for past TripMode customers, that we have sent via email. For more details, go here.

• Apple has recently rolled out a warning when running apps that use Network Kernel Extensions, including TripMode. TripMode needs this technical macOS feature to filter traffic. It’s the official Apple supported way to do so. However, the next major version of macOS (10.16) that should come out in Q4 2020 will require TripMode to be updated to seamlessly work with it.
• You can safely ignore this warning.
• The latest version of TripMode, v.2.2.1, will continue to work just fine. There is no hotfix or update to download.
• Ludovic LEGER, mentioned in the warning, is TripMode’s Lead Developer, in case you wondered.
• We’re working closely with Apple to be ready when macOS 10.16 comes out.  Keep auto-updates enabled in the TripMode settings, to be best prepared when it will be time to upgrade macOS.

Learn more about this topic in our dedicated blog post .

Quit TripMode, go to your Applications folder and put TripMode in the trash. Its Network Extension will be removed at the same time. That’s it!

If you would like to also delete any remaining traces of TripMode configuration files, you can :

1. Right click on TripMode
2. Cick "Show Package Contents"
3. Go in Contents>Resources
4. Open "Uninstall.command"
5. Follow the intructions on the screen

If it's traffic from Apple apps on macOS Big Sur, such as Software Updates, FaceTime, or Mac App Store, then it's because of a bug in Apple's Big Sur implementation. See what you can do about this here. 

If it's traffic from a third party app, please let us know via this form. 

We found out that web filtering software, typically seen with anti-viruses suites (e.g. “Mail Shield” / “Web Shield” by Avast or Sophos) may intercept all network traffic . This is usually done to scan traffic for threats or malware. The workaround in this case is to go to Settings, Advanced and enable the “Block loopback traffic” and “Show loopback traffic in the applications list” options . This will allow the Internet traffic to pass through even with web filtering applications.

This can happen is very rare cases. To adress this, we recommend doing a clean uninstall.

1. First, verify that TripMode is in your Applications folder (it should not be in the bin or anywhere else). If you deleted it previously, put the application there again.
2. Right click on TripMode
3. Cick "Show Package Contents"
4. Go in Contents>Resources
5. Open "Uninstall.command"
6. Follow the intructions on the screen
7. Click the Apple logo at the topleft of your screen
8. Open System Preferences>Network
9. Remove any "TripMode Filter"
10. Reboot

TripMode 3 was submitted to Setapp on October 13 and is currently under review by their team. We expect it to be available soon.

To ensure a high quality service for our customers, we can only provide email support to paying users. You need a valid order number or an active Setapp account to contact us.

To find your order number, please look for your TripMode order confirmation email coming from “Paddle.com” in your inbox. If you are a Setapp user, confirm your Setapp user id in the order number field. You can contact us via this form. 

For any PR or partnerships questions, please see our Press page.