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Apple fundamentally changed the way the macOS handles networking in macOS Big Sur, which is why we had to rebuild TripMode almost entirely from scratch. TripMode 3, which offers many new features including a live monitor, historical reports, and more, is only compatible with macOS Big Sur at this time. It uses a new licenses system.

If the installation seems to run in a loop on the filter activation step and it never completes, then please restart your Mac and retry. Usually this solves the issue.

If you get an issue such as TripMode.ContentFilterClient.ClientError error 0 or OSSystemExtensionErrorDomain error 11, during the setup of TripMode 3 (can typically happen after an update), follow the steps below to fix it:

1. Delete TripMode by putting it to the bin
2. Download this version of TripMode here
3. ​Unzip it, put it in your Applications folder
4. Restart your Mac
5. Launch it

In case you still encounter an issue, then proceed with the uninstallation of TripMode:

1. Right click on TripMode
2. Cick "Show Package Contents"
3. Go in Contents>Resources
4. Open "Uninstall.command"
5. Follow the intructions on the screen

If you still have an issue, then please contact support, include a screenshot and describe what you see.

In some rare cases, the latest TripMode 2.3 version is not working well with older macOS releases. In this situation, we recommend to closely follow these steps to TripMode to work.

Here's how you can do that:

Steps:

1. Right click on TripMode.app in your Applications folder, then click on "Show package contents"
2. Go to Contents / Resources
3. Run "Uninstall.command"
4. Reboot

5A. If you have macOS Catalina: Download the latest version of TripMode from here and install it.

5B. If you have an older version of macOS (e.g. High Sierra or Mojave), then download TripMode 2.2.1 from here (do not update past that version) and install it. Make sure to refuse automatic updates.

If you purchased TripMode between May 1st 2020 and October 13 2020 (TripMode 3 launch date), you must have received a free upgrade offer from us via email. If for any reason you didn't get it, then please contact us via this form.

We do not have other upgrade offers at this time.

Yes, please click here to know more about it. 

Please note that TripMode for Windows is not actively supported anymore and won't receive new updates. Make sure to try it before you buy it.

• Apple has recently rolled out a warning when running apps that use Network Kernel Extensions, including TripMode. TripMode needs this technical macOS feature to filter traffic. It’s the official Apple supported way to do so. However, the next major version of macOS (10.16) that should come out in Q4 2020 will require TripMode to be updated to seamlessly work with it.
• You can safely ignore this warning.
• The latest version of TripMode will continue to work just fine on macOS Catalina. There is no hotfix or update to download.
• Ludovic LEGER, mentioned in the warning, is TripMode’s Lead Developer, in case you wondered.
• We’re working closely with Apple to be ready when macOS 10.16 comes out.  Keep auto-updates enabled in the TripMode settings, to be best prepared when it will be time to upgrade macOS.

Learn more about this topic in our dedicated blog post .

Quit TripMode, go to your Applications folder and put TripMode in the trash. Its Network Extension will be removed at the same time. That’s it!

If you would like to also delete any remaining traces of TripMode configuration files, you can :

1. Right click on TripMode
2. Cick "Show Package Contents"
3. Go in Contents>Resources
4. Open "Uninstall.command"
5. Follow the intructions on the screen

If it's traffic from Apple apps on macOS Big Sur, such as Software Updates, FaceTime, or Mac App Store, then it's because of a bug in Apple's Big Sur. This issue is fixed since macOS Big Sur 11.2. 

Make sure that you are using the latest version by going to System Preferences > Software Updates.

If you have macOS Big Sur 11.0 or 11.1 and can't upgrade, see what you can do about this here. 

If it's traffic from a third party app, please let us know via this form. 

We found out that web filtering software, typically seen with anti-viruses suites (e.g. “Mail Shield” / “Web Shield” by Avast or Sophos) may intercept all network traffic . This is usually done to scan traffic for threats or malware. The workaround in this case is to go to Settings, Advanced and enable the “Block loopback traffic” and “Show loopback traffic in the applications list” options . This will allow the Internet traffic to pass through even with web filtering applications.

Kernel panics are extremely rare and so far all the reports that we had were due to bugs within macOS Big Sur, not TripMode. As TripMode runs in the user space, it has no way of directly causing Kernel Panics.

We however do implement workarounds whenever we can and report these issues to Apple. In order to help us find a solution as soon as possible please send us a TripMode diagnostic report.

1. Download the TripMode diagnostic tool and unzip it on your Desktop
2. Open Applications>Utilities>Terminal
3. Copy paste the following command: cd Desktop; chmod +x TripMode-DiagTool.command; ./TripMode-DiagTool.command
4. Follow the instructions on the screen. The diagnostic can take up to a minute to complete.
5. Send back the full TripModeDiag zip file that is on your Desktop to support@tripmode.ch

Please note that the Apple System Report included in this zip, due to the way it is generated, may include private information such as your computer unique identifier, your user name, and Wi-Fi network names that you've been connected to. We do not use or share that information - only the technical details relevant to this issue will be used, the rest ignored.

If you keep getting crashes or Kernel Panics, then do a clean uninstall of TripMode with these steps:

Steps:

1. Right click on TripMode.app in your Applications folder, then click on "Show package contents"
2. Go to Contents / Resources
3. Run "Uninstall.command"
4. Reboot
5. Download the latest trial version of TripMode from our website
6. Reinstall TripMode again
   
   

This can happen is very rare cases. To adress this, we recommend doing a clean uninstall.

1. First, verify that TripMode is in your Applications folder (it should not be in the bin or anywhere else). If you deleted it previously, put the application there again.
2. Right click on TripMode
3. Cick "Show Package Contents"
4. Go in Contents>Resources
5. Open "Uninstall.command"
6. Follow the intructions on the screen
7. Click the Apple logo at the topleft of your screen
8. Open System Preferences>Network
9. Remove any "TripMode Filter"
10. Reboot

In a few words: wherever you get TripMode from, you will get the same set of features. All versions are safe and up-to-date. A few difference apply on the licensing and updates terms. Check the detailed comparison here.

TripMode licenses purchased from our website are not compatible with the Mac App Store version of TripMode, and vice-versa. Make sure to download TripMode from our website if you purchased it from there. At this time, Apple doesn't provide us with the tool to allow us to migrate customers from a license version to a Mac App Store subscription. If you purchased TripMode in the last 60 days, we can issue a refund of the license version, in case you would like to use the subscription version. Send your request via this form. 

To ensure a high quality service for our customers, we can only provide email support to paying users. You need a valid order number or an active Setapp account to contact us.

To find your order number, please look for your TripMode order confirmation email coming from “Paddle.com” in your inbox. If you are a Setapp user, confirm your Setapp user id in the order number field. You can contact us via this form. 

For any PR or partnerships questions, please see our Press page.